Reporting Defective Helmets
Summary: How to report defective helmets to CPSC. If any action results it will take months. In 2010 CPSC began developing a new database giving consumers the ability to report defective products on line.
The U.S. Consumer Product Safety Commission has jurisdiction over the quality of bicycle helmets sold in the US market by virtue of its bicycle helmet standard.
The Rule published by CPSC has the force of law. A manufacturer whose product fails to meet the standard is subject to civil and even criminal penalties. In an extreme case, you can go to jail for refusing to comply with a CPSC standard. At least one manufacturer of a different product did. Here is that story.
Web Reports
You can contact CPSC to give them feedback about a product you think is unsafe by using
this page on their Web server. Your comments
are confidential, and can even be anonymous.
By Mail
You can mail things to CPSC on paper, addressed to:
Office of Compliance
U.S. Consumer Product Safety Commission
Washington, DC 20207
By Telephone
You can also report an incident or unsafe product by calling CPSC toll-free at (800)
638-2772 or (800) 638-8270 for the hearing and speech impaired.
Please send us a copy!
Email: info@helmets.org
Postal Mail:
Defect Report
Bicycle Helmet Safety Institute
4611 Seventh Street South
Arlington, VA 22204-1419 USA
In 2010 CPSC began developing a new database giving consumers the ability to report defective products on line. We don't know when it will be operational, but you can check on their Web site to see if it is ready.
This page was last revised on: February 3, 2010.
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